Flexible Working App FLEC

Flexible Lifestyle Employment Company (FLEC), founded in 2018, is a recruitment and resource management platform for overseeing agency workers. The platform includes an HR system to manage applications, recruitment, document and compliance checks, and other HR-related documentation.

They process a range of documentation on behalf of the agencies for whom they act as an HR provider. Once workers are in the system, FLEC can then match companies with these workers to fill vacancies and labour shortages.

FLEC is a complex cloud-based system that runs off many different databases and is stitched together with microservices. They aim to make information more accessible for its users through data dashboards - this is where Panintelligence comes in.

FLEC successfully harvests and records data but is required to surface its information in a meaningful way that is accessible to the user base. 

UI work undertaken on the FLEC platform took considerable time because of the complex permission model; restrictions exist so that people can see data at a certain level. All personal details have to be kept very secure. FLEC was finding that requests from users were coming in fast. They realized the need for a configurable reporting front end that could replicate production data and manage access to what users could see.

Panintelligence has a long track record of offering multi-tenanted permission capabilities to handle sensitive data and satisfy commercial contracts. The positive name that Panintelligence had developed meant they were an easy choice and FLEC didn’t need to spend time building the solution themselves. The Panintelligence tool (pi) was also a great fit as it could be easily white-labelled for a seamless brand experience.

FLEC needed a reporting tool that could easily integrate with their current data architecture and could satisfy strict permission requirements. Other competitors in the marketplace offered similar, but not comparable solutions. The Panintelligence pi tool offered a more streamlined and simple integration plan with their existing platform. 

The solution FLEC required focussed on users needing to be able to navigate within their product to a reporting option on a visually appealing platform, without having to be reliant on emailed PDF reports. Panintelligence ticked all the boxes in this regard, and as a bonus it also supported SQL.

FLEC’s users analyze data for forward planning and day-to-day operations, and in their head office for a broad overview of all data. They have around 10 different dashboards, built to give meaningful measures across these requirements.

For example, agencies using FLEC may want to know ‘how many people have I got to hire next week in order to satisfy the expectations of my customer? Do I need to take out local job adverts?’ 

FLEC users may want to see how many people turned up to work that morning, and how much is the wage bill going to be overall. Is our business growing, or is it shrinking? And what's happening to our cost base?

Ben Ratliff
Flexible Lifestyle Employment Company

The ability to set up restrictions on users in the pi embedded reports was another key benefit for FLEC. Currently, FLEC is only using roughly 20% of the capabilities of pi’s permission system. As their user base gets more familiar with FLEC, the hope is that one day they can allow customers to customize dashboards themselves – their user base isn't there yet.

The flexibility of Panintelligence and how rapidly new features can be rolled out are other bonuses. FLEC found that they were able to evolve the reporting front end as quickly as evolving the data back end, without there being any issues. Once new data was available in FLEC, this could be built into their reports almost immediately - customers were very happy with how quickly they can get this.