Industry Insights

Business Intelligence and Field Service Organisations

For field service businesses, there is no more valuable asset than time. Boosting organisational efficiency is key to staying competitive and improving customer service levels. When field service organisations understand which metrics drive behaviour, they can use that information to boost efficiency, by optimising the performance of their workforce.

Once the relevant key metrics have been identified, organisations require an effective means of monitoring the data and presenting it to decision makers. The solution needs to be easy to access, show the latest information available, and be easy to use and set up. When organisations invest in the right business intelligence dashboard, they will receive a clear picture of how different engineers are performing, and it will allow them to look for ways to boost their efficiency, pinpointing issues they can tackle to improve services.

More informed decisions

As important as it is to have the right mobile, rugged device to input data, decision makers need the right business intelligence solution. Being able to monitor data from multiple sources in real time allows for quicker, more informed decisions that could have a significant impact on the efficiency and performance of the organisation.

As with all industries, field service organisations must contend with growing volumes of data from different sources, and a business intelligence dashboard will prove invaluable, as it gives them a holistic view of their operations. The Panintelligence dashboard is easy to configure and deploy, with some customers getting up and running in a matter of days, instead of weeks or months, like some business intelligence solutions.

In organisations with a large mobile workforce, the ability to access the latest data anywhere, and at any time, via PC, a mobile device or tablet, ensures that everyone in the business stays up to date.

Written by Zandra

Zandra is the co-founder and CEO of Panintelligence. She not only drives the product and the Sales Team forward but is also instrumental in evolving the innovative culture of Panintelligence. When Zandra isn’t in the office she can be found with her family, as well as painting, running, and leading her Leeds Lean in Ladies Circle. Basically, she never stops.

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