Forward-thinking council is a UK first

Panintelligence is proud to have joined forces with South Kesteven District Council to utilise analytics software to improve budget efficiencies and protect vital services.

By adopting Panintelligence, South Kesteven District Council (SKDC) accomplished a national first, in being the only district council in the country to adopt analytical technology that not only protects budgets but generates new revenues.

The district council first introduced Panintelligence earlier this year, and staff have estimated it has the potential to free up internal resources and create capacity, which will lead to "annual savings of around £44,000 per year", according to Deputy Leader of the council, Kelham Cooke.

“The software is supporting a cultural shift in traditional local authority working,” said Mr Cooke.

“At a time when local authorities need to act more like businesses to continue delivering excellent services, we need to overcome traditional barriers to technology or risk being left behind.”

Benefits for SKDC

The council’s analytics dashboards, developed by Panintelligence, allows all services across the authority to access up-to-date information, which can then be used by all departments. Data from different systems have been connected in one central dashboard which shows data in highly visual charts and graphs and allowed staff to leverage the data they already have.

“We know the amount of data we hold is a treasure trove of information and with the new system that data can now help us transform operations, save money and identify new revenue streams,” said Councillor Cooke.

“Also, on a cultural level we wanted to move into a world where monitoring performance is as immediate, natural and easy as checking your phone or emails and this system supports that.”

Leveraging their existing data

Despite South Kesteven District Council only having the software installed for a short time, they found it had almost instantaneous results. The dashboard allowed the authority to identify trends in their enquires.

This allowed the council to see staff availability and tailor their rotas to achieve quicker and better responses to customers. It also allowed them to analyse incoming enquiries and identify the characteristics of enquiries which took longer to complete.

SKDC has numerous plans for rolling out the software across more of its departments and services. The authority has highlighted homelessness prevention, rent arrears, housing repairs, and lettings as several areas that will soon adopt the Panintelligence Dashboard.

The Panintelligence dashboard is also currently being used by SKDC’s revenue and benefits and planning services.

Plans for the future

“As well as helping the council be more efficient, we are always seeking to improve outcomes for customers,” said Councillor Cooke.

“This predictive modelling capability will, for instance, enable us to identify where people are most likely to fall into debt and intervene early, hopefully catching the problem before it turns into a vicious cycle, and ultimately help us keep that person in their home.

“We can also create additional revenue by reducing our operational costs, which translates into more and better services.

“By identifying trends in housing repairs, we can improve customer service by tackling problems before they happen. For example, we can identify whether certain types of boilers are prone to faults, and fix them quickly, and reduce overspending and repeat property visits by ensuring vans are stocked with the right parts the first-time round.”

South Kesteven District Council has plans to showcase the Panintelligence dashboard to similar local authorities to help them reap the same benefits as they’re seeing by using the software.

The main aim is to help other councils to ease budget pressures and improve productivity by giving staff easy access to data, in a format which makes it easy to understand, and allows them to predict outcomes so that they can plan ahead and improve efficiencies and services for customers.

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