Panintelligence present BI at Service Management Expo
Leading software developer Panintelligence will be showcasing their highly sophisticated dashboard at the Service Management Expo at the NEC in Birmingham, September 20-21. Panintelligence tracks KPIs and monitors individual, team and corporate goals in real time. Accessible from anywhere, including mobile devices, it offers genuine transparent insight to business users and front line staff and promotes collaboration across the organisation. Mike Cripps of Panintelligence says, “Service Management businesses are challenged with a plethora of data held in many different systems and getting a real-time view of performance can be really difficult. It doesn’t matter if your are servicing boilers, delivering packages, or working with servicing IT hardware, a key driver for a successful and profitable business is staff utilisation. Jobs started on time, emergency call-outs, coverage for sick leave and holidays and variations over any of these and other parameters pertinent to the service area in question can have a dramatic influence on profitability. You can also chose to receive instant alerts if a key threshold is crossed - for good or for bad i.e have Service Level Agreements been met.
The dashboard is completely database agnostic and provides real-time information at your fingertips delivered in a web browser to your lap top or to any mobile/tablet. We will be demonstrating an operational dashboard at the Expo using a boiler servicing business scenario. The aim is to give visitors a snapshot top level view with drill down to the underlying data, looking at variances, time split, average time on jobs, vehicle utilisation, fuel consumption and much more. With the dashboard, businesses can make their data transparent thereby helping to maximise efficiency, something we know many service management companies with front line staff working in the field will truly benefit from. With so much pressure on margins, we believe that it is imperative to provide a cost effective tool which allows users to freely explore the data that is relevant to them without having to part with the cost, time and resources typically associated with traditional enterprise level reporting and BI implementations.” The Panintelligence dashboard is also available for OEM white labelling and the company will be aiming to engage with other software companies looking for a BI tool to embed within their own service management software solutions. Panintelligence already has successful OEM relationships with many large and mid-size software authors across a range of business sectors. Panintelligence can be found on Stand 660.