End User

South Kesteven District Council Case Study



South Kesteven District Council is a local government authority in Lincolnshire and delivers 100 vital services to 135,000 residents and businesses.

Problem

Like many public bodies, South Kesteven District Council struggled to get good visibility of their data due to using multiple systems and services that weren’t integrated.

Performance was only monitored retrospectively, and it was difficult to generate service improvements or budget efficiencies due to the length of time it took to analyse data and produce reports.

Challenge

SKDC had several data-related challenges which meant that reporting was difficult and new insights couldn’t be brought to light.

Across all their services, there was limited visibility of data and it was difficult for users to gain access to the information they needed.

The struggle of bringing data into view, coupled with the large volumes of data users had to deal with, meant that reporting was taking way too long.

By the time reports had been compiled, the data was already out of date. The business still had to make decisions based on this information, as it was the best data source they could access.

“In customer services, for example, rotas are created without full knowledge of staff availability or the level of calls expected on a particular day.”

Councillor Kelham Cooke, Deputy Leader, South Kesteven District Council

Solution

SKDC adopted Panintelligence in three key service areas: Customer Services, Revenues and Benefits, and Planning, where the dashboards are being used to simplify and improve access to data and identify service improvements.

“We know the amount of data we hold is a treasure trove of information and, with the new system, that data can now help us transform operations, save money, and identify new revenue streams.”

Up-to-date data is now instantly available within those services which have adopted the dashboards. This supports the teams in their work and enables the whole organisation to gain a better understanding of the data it already has.

This has enabled customer enquiries to be managed in a timely manner and additional resources to be allocated to enquiries which take longer to resolve, which improves customer service.

“The software is supporting a cultural shift in traditional local authority working.

Also, on a cultural level we wanted to move into a world where monitoring performance is as immediate, natural and easy as checking your phone or emails and this system supports that.”

Councillor Kelham Cooke, Deputy Leader, South Kesteven District Council

Predictive Analytics

SKDC now plans to roll out Pi Dashboards and Pi Analytics across other services such as homelessness prevention and rent arrears, to housing repairs and lettings. Predictive analytics will help combat budget pressures and improve productivity.

Within the housing service, SKDC envisage Pi Analytics will enable them to identify tenants who are most likely to fall into debt so that early intervention will allow the tenant to stay in their home.

Within housing repairs, Pi Analytics will identify which types of boilers are prone to faults, to fix them quickly, avoid repeat property visits and ensure vans are stocked with the right parts first-time round.

Southkesteven New

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