AI value or vanity? How SaaS companies are approaching innovation
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Case Study:

Cenote Solutions

Sector: Edtech

"

Panintelligence came with no ego and a white-label solution offering outstanding insights in our image. It enhances our service and helps us look good!”
Mark Sampson
Chief Executive Officer, Cenote

Cenote uses Panintelligence to empower its student support platform

Cenote needed real-time information to offer the most effective interventions through its student support platform.
Panintelligence embedded analytics tools improved risk profiling and kept data security standards high.
Now, Cenote delivers on customer’s niche data needs with confidence.

Panintelligence from the ground up

Cenote adopted Panintelligence’s Pi platform, which embeds intuitive dashboards, interactive reports and predictive analytics into the heart of applications, early in its development.

“As a startup you have to make choices about the toolset,” says Mark Sampson, CEO of Cenote, “Which user interface or reporting tool to work with, and how this will impact my cost of sale.”

He continues, “Pi was a much better option than building our own analytics, which would have been complex and could easily have cost half a million pounds. Panintelligence came with no ego and a white-label solution offering outstanding insights in our image. It enhances our service and helps us look good!”
“Pi lets us say yes, hand on heart, we can do that.”
Mark Sampson
CEO, Cenote

Doing more with data

“Our customers buy a vision. Panintelligence lets us say yes, hand on heart, we can do that.”

Cenote found Panintelligence’s platform could scale perfectly to their demands, and delivered demonstrable value within a few weeks.

“We are now retiring bits of software we no longer need,” says Mark. “Since configurability is vital, using a super-versatile tool to support customer needs is much easier than wasting endless dev-time and configuration.”

To Cenote, this ability to say ‘yes and…’ has helped them stand out in a hyper-specific SaaS market.

Mark says, “Our customers buy a vision of what their world can be with our product. When they want to see new insights or present them any which way, Pi lets us say yes, hand on heart, we can do that.”

Panintelligence as an analytics partner

“Panintelligence lives its values,” says Mark. “Lots of providers talk about their values, but no matter who you speak to at Panintelligence, you get the sense they live this stuff every day. In all the years working together we’ve never seen a dip in their intent, style, mission or passion for customers.”

He continues, “As consultants, they suggest the best way of doing things, not just what they think will satisfy us. It’s gone as far as recommending changes to how we build our software and comes from a place of genuine understanding of what we want and how we can do it best. None of the big BI players would dare try that.”
Cenote case study student support

Sector

Edtech
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