Ebix Europe

Ebix Europe provides insurance software that helps insurance brokers streamline their operations, enhance customer engagement, and improve efficiency.

Their innovative insurance technology products digitise the insurance process end-to-end, using data to support best practices and insightful decision-making. ‘PlacingHub’ caters for complex insurance workflow to simplify the placing process and providing brokers instant access to all their markets, while ‘ExposureHub’ allows users to understand their exposure to risk through its comprehensive reporting module, taking the most complex of policy terms into consideration.

Across the product suite, users get a unique, real-time view of their circumstances with customisable dashboards, underpinned by Panintelligence.

“The insurance sector has been fairly slow in moving to self-serve analytics,” says James Tyler, Business Analyst at Ebix Europe. “While the use of real-time data has matured in most markets, we still have room to innovate.”

Before partnering with Panintelligence, Ebix could not provide data visualisations or real-time analytics to its customers. It offered monthly ‘data extracts’, sending spreadsheets of SQL data, wholesale.

Ebix started working with Panintelligence in 2022. Panintelligence’s intuitive, interactive dashboards opened a new opportunity for real-time, self-serve analytics.

With Panintelligence’s range of functionality, Ebix can configure dashboards to meet the needs of each customer at both an enterprise and individual level. It has already deployed these dashboards in the placing and exposure products.

He continues, “And crucially, they can make sense of this data entirely within our platform. Cutting out the third-party products, for every level of user, saves time and streamlines the underwriting process.”

Since implementing dashboards from Panintelligence, Ebix is seeing positive feedback from brokers and underwriters. “It’s funny,” says James, “I said how self-serve analytics aren’t universal in insurance, but as soon as people see these bold visualisations, the value clicks straight away.”

In the future, Ebix will keep rolling out Panintelligence dashboards to customers and internal teams.

“We have a process of producing weekly and monthly reports for a select mailing list, sharing high-level transactional values.” says James, “That usually takes someone on our customer support team half a day each week to do.”

He continues, “Soon we will be able to schedule that with Panintelligence, sharing custom reports, weekly, monthly, automated, in perpetuity. That will save our team four or five days a month, freeing them up to deliver the best customer service. Panintelligence helps us do our best for everyone.”