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Case Study:

Mulberry Risk

Sector: FinTech


A key benefit of Panintelligence is the white label aspect – everything is embedded in our Ada platform. Using Panintelligence, we can provide a front end to all the information they have provided and really help them derive value from it."
Oli Harrison
Chief Technology Officer, Mulberry Risk

About Mulberry Risk

Mulberry Risk delivers software and consultancy solutions to a type of insurance company called an MGA. This boutique insurer has delegated underwriting authority from much larger insurers.

Their custom software, Ada, aims to protect the relationship between larger insurers and MGAs by solving several challenges, for example, varying data quality between MGAs and insurers and how they interact with technology, such as policy administration systems and claims management systems.

How Panintelligence works with Mulberry Risk

Mulberry Risks actuarial modelling, run by Ada on the back end, is what their clients really value. Before using Panintelligence, they were making custom reports from client to client. Now with Panintelligence, they've been able to build a set of dashboards and layouts on top of the data that the Ada actuarial modelling has produced. This embedded dashboard is consistent from client to client and is highly secure – clients can only see their data when viewing their analytical output.

Mulberry Risk's data might show MGAs their income from insurance policies and how much is paid out in claims. Their tool helps apply a set of assumptions or patterns learned over time through larger quantities of data in a particular industry sector. They can show their clients that, to date, this is how much this specific segment of your book has lost, and this is the prediction of what that loss will look like if you continue to underwrite that policy in the same way.

Using Panintelligence, Mulberry Risk's clients can look at how that prediction might change. A client can look at the high-level view of the whole business, and they can drill back into these different segments. Through the Ada data pathway, they can go from seeing the current performance of their business to making predictions of how their business will perform in the future.

Clients can drill back into the distinct segments that make up that business and question and query numbers. So if they see a loss in a year or month that looks particularly large, using the drill-back functionality, they can go back into the raw data to see detail on where that loss is coming from.
"A key benefit of Panintelligence is the white label aspect – everything is embedded in our Ada platform. Using Panintelligence, we can provide a front end to all the information they have provided and really help them derive value from it."
Oli Harrison
Integration technical lead, Mulberry Risk

Why Mulberry Risk chose Panintelligence

Mulberry Risk had a number of demos from different competitors, and often they were done by individuals who weren't technical enough to really understand their business needs. Mulberry Risk was impressed with Panintelligence's understanding of data and its product. They also praised the ongoing support they received from the team. For example, they needed a dev environment within Panintelligence to test any changes before Mulberry Risk's clients saw them; this was handled by the Panintelligence team swiftly.

Other reasons why Mulberry Risk chose Panintelligence were the white labelling ability and the single sign-on integration functionality, which has been huge for enabling seamless authentication. For Mulberry Risk, having Panintelligence as a software as a service, rather than having to worry too much about the infrastructure, was a huge benefit.

It was also critical for Mulberry Risk to have a drillback functionality to help their clients fully understand their data, and several competitors did not have this functionality.

With other BI tools, Mulberry would have had to write a lot of the code themselves. They like that it's all SQL based, so their team doesn't have to learn anything new, and there's no barrier.

The Mulberry Risk team tries to stick to as few variations in different languages as possible so everyone can cover for others. Panintelligence also has a very mature API endpoint, and their documentation has been fantastic for developing solutions such as adding new client users and ensuring that role-based access is programmatically controlled rather than open to error through user changes.

What's next for Mulberry?

Mulberry Risk aims to expand to the US market. The expansion has its own challenges from a data security and compliance perspective, but with the help of Panintelligence, Mulberry Risk has a really good software solution.

They also want to build more integration of Panintelligence into their app. They have a lot of features that they're going to start adding in – including more integration between standard business performance analytics and pricing analytics.

Mulberry Risk would also like to make it easier for clients to access their software platform on mobile, as currently, most of their client's access Ada through the desktop. Overall, there's plenty of work ahead, but these are exciting times for Mulberry Risk.
Mulberry Risk case study


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